Frequently asked questions
GLP-1 questions
What are GLP-1s and how do they work?
GLP-1s are medications that mimic a natural hormone involved in appetite and blood sugar regulation. They may help you feel fuller longer, slow digestion, and reduce appetite, which supports weight management for some people when used with provider guidance and healthy habits.
What’s the difference between GLP-1s and GIP/GLP-1 dual agonists like tirzepatide?
GLP-1 medications act on one hormone pathway (GLP-1) involved in appetite, digestion, and blood sugar regulation.
GIP/GLP-1 dual agonists, like tirzepatide, act on two hormone pathways (GIP and GLP-1). By targeting both, they may work differently for some people.
What happens if I stop taking it — will I regain the weight?
Some people may regain weight after stopping a GLP-1 medication. This is more likely if lifestyle changes aren’t maintained. Individual responses vary from person to person. Your provider can help you plan next steps and discuss options if you’re considering stopping treatment.
What pharmacies do you work with?
Eden partners with U.S.-based, state-licensed pharmacies that dispense medications according to provider prescriptions and applicable regulations.
How and where do I inject GLP-1s properly?
GLP-1 medications are typically injected just under the skin (subcutaneous injection). Common injection sites include the abdomen, thigh, or upper arm. Be sure to rotate injection sites each time and follow the instructions provided with your prescription as directed. If you’re unsure or need help, your care team can guide you through proper injection technique.
How do I keep track of my injections?
Eden offers a shot tracker in the member portal to help you keep track of your injection schedule. You can log doses, view past injections, and get reminders so you can stay on schedule. This tool is designed to make tracking simple and organized.
Member questions
Can I increase my dose?
Dose changes must be reviewed and approved by your licensed provider. If you’re interested in a dose adjustment, you can message your care team through the Eden member portal. Do not change your dose on your own.
I don’t understand my dosing - Can you help?
Yes. If you have questions about how or when to take your medication, message your care team through the member portal. They can walk you through your dosing instructions and help clarify any confusion.
How do I delay my shipment?
You can delay your next shipment directly from your Eden member portal before the order is processed. This option is available under your treatment or billing settings.
How do I turn off auto-bill?
Auto-billing can be managed in your account settings within the Eden member portal. Be sure to make changes before your next billing date so that your update applies to the next cycle.
How do I switch medications?
Switching medications requires provider review and approval. If you’d like to explore a different option, message your care team through the portal so they can evaluate what may be clinically appropriate.
When can I expect to see results?
Everyone responds differently to treatment. Your provider can help set expectations based on your individual plan and check on your progress over time.
Can I receive my next shipment early if I’m traveling?
Early shipments may be possible depending on timing and pharmacy processing. Contact your care team or support ahead of your trip to discuss your travel plans and available options.
How do I change my address?
You can update your shipping address in your account settings within the Eden member portal. Once you are logged in, click on the profile icon in the upper-right corner. In the drop-down menu, select “Manage Account.” Next, select the category “Billing & Shipping.” From there, you may edit your shipping and/or billing address. Changes must be made before an order is processed to ensure delivery to the correct location.
The ice in my package was melted when I received it - is that ok?
Cold packs often melt during transit, but your medication may still be safe to use. A melted cold pack doesn’t automatically mean that the medication is unsafe. As soon as your package arrives, place the medication in the refrigerator, following the storage instructions on the label as directed.
If the medication was warm for an extended period, the packaging appears damaged, or you’re unsure whether it’s safe to use, contact Eden support or message your provider before taking it.
Do you have a referral program?
We sure do! Eden has an affiliate program for creators and partners who want to share Eden with their audience. If you’re approved, you’ll get a unique link to track referrals through our affiliate partner network (CJ).